Complaints

Complaints about the Mental Health Tribunal

You cannot complain to the Mental Health Tribunal about a decision of the Tribunal.  If you are not satisfied with a decision of the Tribunal, you may apply to the State Administrative Tribunal for a review. This must be done within 28 days of the day the Tribunal gives you the Notice of Decision.  Click here to go to the State Administrative Tribunal website.

Complaints about other matters should be sent to registrar@mht.wa.gov.au.  For a copy of the Tribunal’s Complaint Management Policy click here.

Complaints about Mental Health Care

If you have a complaint about care provided by a mental health service, contact the hospital or health service where you received treatment.

Information on how to lodge a complaint is on the WA Department of Health, Complaint Management resource page.

If your complaint is still not resolved

The Health and Disability Services Complaints Office (HaDSCO) may be able to assist you to resolve your complaint if you are not satisfied with the investigation by the mental health service.

HaDSCO is free.  Click here to visit the HaDSCO website.  Some information pages and sheets you might find useful:

Health and Disability Services Complaints Office – Resources

Guidelines for handling complaints about mental health services